Discover our customer-friendly policies designed to ensure a seamless shopping experience. Learn about our flexible cancellation and refund processes tailored to meet your needs.
Our cancellation policy allows for requests to be made within 30 days of placing an order. However, if the order has already been processed for shipping, cancellations may not be possible. We do not accept cancellations for perishable goods, but refunds or replacements are available if the product quality is compromised. For damaged or defective items, please contact our Customer Service within 30 days. Our team will evaluate and address your concerns accordingly. Refunds, once approved, are processed within 9-15 days. For products under manufacturer warranty, please contact the manufacturer directly.
At Kashvimega, we strive to ensure customer satisfaction with every purchase. Our refund policy is designed to be as transparent and straightforward as possible, providing clarity on how refunds are handled.
Refunds are considered for requests made within 30 days of the order date. However, if the order has already been processed for shipping, cancellation may not be possible. We encourage customers to reach out promptly to avoid any inconvenience.
Once a refund is approved, it typically takes between 9 to 15 days for the amount to be processed and credited back to the customer’s account. We appreciate your patience during this period as we work to resolve your request efficiently.
If you receive a product that is damaged or defective, please contact our Customer Service team immediately. It is crucial to report such issues within 30 days of receiving the product to ensure a swift resolution.
Our Customer Service team is dedicated to addressing your concerns regarding product quality or expectations. By contacting us promptly, you enable us to take the necessary steps to investigate and resolve your issue, ensuring your satisfaction with our services.
If you have any questions or concerns about our cancellation and refund policy, we’re here to help! Our dedicated team at Kashvimega is ready to assist you with any inquiries you may have. Please don’t hesitate to reach out to us for clarity and support.